Training for young blind students is vital for them to gain skills and experience needed to enter the employment space.
At Action, we focus on training for young blind students to compete against able bodied persons.
“we teach learners not just the required skills prescribed by SAQA and the NQF, we teach them to DISregard their shortcomings and focus on what they are ABLED to do. Looking past DISABILITY and to see ABILITY each one of them poses.”= Jaco@Action For The Blind and Disabled Children
Action’s skills programme is in line with current occupational demand. Persons who are capable to perform computer skills and daily activities. Computer skills are required in this day and age in many careers. Action focuses on two main qualifications:
- End Use Computing
- Contact Centre Support
End Use Computing
End user sharpens the skills of any basic computer user into an advanced user. We cover day-to-day activities such as Word processing and Spread sheet manipulation. End usewr also touches on basic mathematics and communication skills. The EUC skills programme will fully prepare the learner to be able to use a computer with ease. Our integrated programme combines theory and on-the-job training which exposes the learner to better job opportunities and placements.
Contact Centre Support
This give the youth the skills needed and experience working in a customer care facility. Skills such as correct communication and support with customers is adopted through this method. Action has a business grade contact centre complete with agent desks, reception, offices and boardroom – simulating a contact centre environment. Each agent is set up with a VoIP phone and computer with CRM system installed. Learners can do theor theory and practise their activities in role-play scenarios.